Ravi Sehgal Bespoke will fix or replace any clothing with workmanship or fitting flaws. We understand that when ordering internationally, our customers require a different type of guarantee than when having clothing tailored locally.
Our extended customer satisfaction policies for international orders are as follows:
You have a full month after receiving clothing to report any flaws.
You may have clothing altered locally for up to USD 60 per article, and we will reimburse you for the expense receipt.
Customers may send clothing to Ravi Sehgal Bespoke for the alterations or replacement free of charge. We will reimburse shipping costs, or if you prefer, provide a complimentary shirt in value excess of the shipping cost.
After good faith efforts to fix any workmanship or fitting flaw on custom clothing are unsuccessful, Ravi Sehgal Bespoke will reimburse the full purchase amount on an article of clothing.
Our goal is to craft you clothes that feel and look great. If you need to bring something to our attention, please contact us right away.